Highmarks Stance on Rehab Treatment Coverage

March 4, 2025

Cracking the code: Does Highmark cover rehab treatment? Discover the ins and outs of their coverage policies for addiction recovery.

Highmark Insurance Coverage

When it comes to rehab treatment, understanding the coverage provided by your insurance plan is crucial. Highmark, a prominent health insurance company catering to over 6 million Americans, offers coverage for a wide range of healthcare services, including rehab treatment for addiction. The specifics of Highmark's coverage can vary depending on the specific plan and the policyholder's state of residence.

Understanding Highmark's Coverage

Highmark's insurance plans comply with the requirements set forth by the Affordable Care Act (ACA). As a result, they cover essential healthcare services, including rehab treatment, such as physical therapy, occupational therapy, speech therapy, mental health services, and substance abuse treatment [1]. This coverage extends to dependent family members under the age of 26 who are eligible for treatment through the Highmark plan.

Coverage for Rehab Treatment

Highmark provides coverage for both inpatient and outpatient rehab treatment programs. Inpatient rehab programs involve residential treatment where individuals stay at a specialized facility to receive intensive care and support. Outpatient rehab programs, on the other hand, allow individuals to receive treatment while living at home and attending therapy sessions at scheduled times.

In addition to rehab treatment, Highmark's insurance plans cover inpatient mental health services, substance abuse admissions, and outpatient treatment sessions. This comprehensive coverage ensures that individuals seeking help for addiction can access the necessary resources and support to facilitate their recovery journey.

To determine the exact details of your coverage, including any limitations or restrictions, it is important to review your policy documents or contact Highmark directly. This will provide you with the most accurate and up-to-date information regarding your specific plan and coverage.

It's worth noting that while Highmark often pays up to 50% co-insurance for out-of-network providers, it is essential to confirm coverage with a Highmark representative and an admission counselor before starting treatment, as not all providers may accept Highmark insurance. This will help ensure that you have a clear understanding of the cost-sharing responsibilities associated with your rehab treatment.

Understanding the coverage provided by Highmark insurance is essential for individuals seeking rehab treatment for addiction. By familiarizing yourself with the specifics of Highmark's coverage, you can make informed decisions about your treatment options and access the necessary support to embark on a successful recovery journey.

Types of Rehab Treatment Covered

Highmark insurance offers coverage for various types of rehab treatment to support individuals on their journey to recovery. Whether an individual requires inpatient care, outpatient programs, or dual diagnosis treatment, Highmark strives to provide comprehensive coverage for rehab treatment.

Inpatient Rehab Programs

Highmark insurance policies cover inpatient rehab programs, which provide intensive treatment in a residential setting. In these programs, individuals reside at the treatment facility for a certain duration, typically ranging from a few weeks to several months. Inpatient rehab programs offer a structured environment with round-the-clock support, therapy sessions, and medical supervision to help individuals overcome addiction [2].

Outpatient Rehab Programs

Highmark also covers outpatient rehab programs, which allow individuals to receive treatment while still living at home. Outpatient programs offer flexibility, allowing individuals to continue with their daily responsibilities while attending therapy sessions and receiving support for addiction recovery. These programs may include individual counseling, group therapy, education, and support services.

Dual Diagnosis Treatment Programs

Highmark recognizes the importance of addressing both substance abuse and mental health challenges. Therefore, they provide coverage for dual diagnosis treatment programs. These programs cater to individuals who are facing co-occurring substance abuse and mental health disorders. Dual diagnosis treatment programs typically involve an integrated approach that addresses both aspects simultaneously, providing comprehensive care to individuals.

Highmark's coverage for rehab treatment aims to support individuals in their recovery journey by providing access to the appropriate level of care based on their specific needs. It is important to review the details of your specific Highmark insurance plan to understand the extent of coverage for different types of rehab treatment.

Specifics of Coverage

When it comes to rehab treatment coverage, Highmark offers specific details regarding various aspects of their coverage. Understanding the specifics can help individuals make informed decisions about their treatment options. Here are some key points to consider:

Co-Insurance for Out-of-Network Providers

Highmark often pays up to 50% co-insurance for out-of-network providers, as stated by Samba Recovery. However, it is essential to confirm coverage with a Highmark representative and an admission counselor before starting treatment. It's important to note that some providers may not accept Highmark insurance. Verifying coverage in advance can help avoid any unexpected financial burdens.

Coverage for Medical Detox Programs

Highmark typically provides coverage for medical detox programs, which are crucial for individuals needing assistance with the withdrawal process. Medical detox programs offer supervision and medical support to ensure a safe and comfortable transition during the early stages of recovery. Coverage details may vary depending on the specific plan and policy, so it's recommended to review the policy documents or contact Highmark for clarification.

Coverage for Mental Health Services

Highmark acknowledges the importance of mental health services in the context of addiction treatment. They often provide coverage for mental health services that complement rehab treatment. These services may include counseling, therapy, and other forms of psychological support. It's advisable to review the policy documents or contact Highmark for more information regarding the specific coverage available for mental health services.

Understanding the specifics of coverage for co-insurance, medical detox programs, and mental health services is essential when considering rehab treatment with Highmark insurance. Checking with a Highmark representative and an admission counselor before starting treatment ensures clarity in terms of coverage and helps individuals make informed decisions about their treatment options.

Factors Affecting Coverage

When it comes to rehab treatment coverage, several factors come into play. Understanding these factors can help individuals determine the extent of their coverage. Here are three important factors that can affect rehab treatment coverage with Highmark:

State of Residence

Highmark offers various managed care insurance programs, including Preferred Provider Organizations (PPOs), Exclusive Provider Organizations (EPOs), Point-of-Service (POS) and Open Access Programs, and Health Maintenance Organizations (HMOs). The coverage provided by Highmark varies based on the state of residence. Highmark plans cover approximately 5.6 million people in Pennsylvania, Delaware, and West Virginia [3]. It is important to review the specific details of the Highmark plan available in your state to understand the coverage options for rehab treatment.

In-Network vs. Out-of-Network Facilities

Highmark typically pays up to 50% co-insurance for out-of-network providers, but it is important to note that not all providers may accept Highmark insurance. Confirming coverage with a Highmark representative and admission counselor before beginning treatment is advisable. In-network facilities, on the other hand, have negotiated contracts with Highmark, resulting in potentially higher coverage rates. Opting for in-network facilities can help maximize the benefits provided by Highmark for rehab treatment.

Length of Stay

The length of stay for rehab treatment can also impact coverage. Highmark's coverage for rehab treatment is typically based on medical necessity. The exact duration of coverage can vary depending on the individual's specific needs and the recommendations of the treatment professionals. It is important to review the policy documents provided by Highmark to understand the coverage details for different lengths of stay. Additionally, contacting Highmark directly for clarification and discussing the treatment plan with a representative can provide further insights into the coverage available.

By considering the state of residence, in-network vs. out-of-network facilities, and the length of stay, individuals can have a better understanding of the factors that may affect their rehab treatment coverage with Highmark. It is crucial to review the specific details of the Highmark plan and consult with a representative to ensure clarity and make well-informed decisions regarding rehab treatment coverage.

Navigating Highmark's Policies

When it comes to navigating Highmark's policies regarding rehab treatment coverage, it's important to have a clear understanding of the terms and conditions outlined in their insurance plans. By reviewing policy documents and contacting Highmark directly, individuals can gather accurate information and clarification regarding their coverage, including any limitations or restrictions that may apply.

Reviewing Policy Documents

To determine the extent of coverage for rehab treatment with Highmark, it is recommended to review the policy documents provided by the insurance company. These documents outline the specific details of the coverage, including the types of treatment covered, co-insurance rates, and any applicable deductibles or copayments. Policy documents may also provide information on the duration of coverage, number of therapy sessions covered, and specific conditions or requirements for coverage. By thoroughly reviewing these documents, individuals can gain a comprehensive understanding of their rehab treatment coverage.

Contacting Highmark for Clarification

In addition to reviewing policy documents, it is advisable to reach out to Highmark directly for accurate and up-to-date information regarding rehab treatment coverage. By contacting Highmark's customer service team, individuals can speak with knowledgeable representatives who can provide guidance and clarification on coverage details, limitations, and any specific requirements that need to be met [4]. This direct communication with Highmark ensures that individuals have the most accurate and relevant information when it comes to their rehab treatment coverage.

Navigating Highmark's policies may involve understanding the co-insurance rates for out-of-network providers. Highmark often pays up to 50% co-insurance for out-of-network providers, but it's essential to confirm coverage with a Highmark representative and an admission counselor before starting treatment, as some providers may not accept Highmark insurance [1]. By reaching out to Highmark and having a conversation with their customer service team, individuals can obtain the necessary information and guidance to navigate their rehab treatment coverage effectively.

It's important to keep in mind that Highmark's coverage for rehab treatment may have certain limits and restrictions. These can include the duration of coverage, the number of therapy sessions covered, and specific conditions or requirements for coverage, which can vary depending on the plan and individual treatment needs. By thoroughly reviewing policy documents and directly contacting Highmark, individuals can gain the clarity needed to navigate their rehab treatment coverage with confidence.

Continuing Care Options

Continuing care options are an integral part of the recovery journey for individuals who have completed rehab treatment. Highmark Insurance recognizes the importance of ongoing support and offers coverage for various aftercare services to help individuals maintain their recovery and prevent relapse.

Aftercare Services

Highmark Insurance covers a range of aftercare services aimed at supporting individuals after completing inpatient or outpatient rehab treatment. These services may include:

  • Outpatient care: Highmark Insurance provides coverage for outpatient therapy sessions, which allow individuals to continue receiving counseling and support while living at home.
  • Group therapy: Group therapy sessions can be beneficial for individuals in recovery, as they provide a supportive environment where individuals can share their experiences and learn from others facing similar challenges. Highmark Insurance covers group therapy as part of their continuing care options.
  • Individual therapy: Continued individual therapy sessions can help individuals address any ongoing issues, develop coping strategies, and maintain their progress in recovery. Highmark Insurance supports coverage for individual therapy sessions.

It's important to note that while Highmark Insurance covers many aftercare services, coverage for certain options like sober living communities or residential treatment programs may vary. It's recommended to review the specific Highmark plan to understand the coverage details, limitations, and requirements for continuing care services.

Support for Ongoing Recovery

Highmark Insurance understands the significance of ongoing support for individuals in recovery. They provide coverage for continuing care options to help individuals navigate their recovery journey successfully. By offering coverage for aftercare services, Highmark Insurance aims to support individuals in maintaining their progress and preventing relapse.

Continuing care options not only provide ongoing therapeutic support but also connect individuals with valuable resources and support networks. These services can include:

  • Support groups: Highmark Insurance covers participation in support groups, which can provide individuals with a sense of community and additional support from others who have gone through similar experiences.
  • Resources and educational materials: Highmark Insurance may offer access to educational materials and resources that provide valuable information on relapse prevention, coping skills, and maintaining a healthy lifestyle in recovery.

By including coverage for aftercare services and ongoing support, Highmark Insurance strives to ensure that individuals have the necessary tools and assistance to maintain their recovery beyond the initial rehab treatment phase. Understanding the coverage provided by Highmark Insurance and reviewing specific plan details is crucial for individuals seeking rehab treatment and continuing care options. It's recommended to contact Highmark directly to gain a clear understanding of the coverage extent for rehab treatment and continuing care services.

References

[1]: https://www.sambarecovery.com/rehab-blog/does-highmark-cover-rehab-treatment

[3]: https://rehabs.com/insurance-coverage/highmark/

[5]: https://www.aristarecovery.com/blog/does-highmark-cover-rehab-treatment

Learn More

Find More Resources

Reese Witherspoon Jailed for Interfering With Her Husband’s DUI Arrest

May 8, 2025
Reese Witherspoon's 2013 Legal Scuffle in Atlanta

The Impact of Trauma on Addiction and How CBT Can Help

May 8, 2025
Understanding the Connection Between Trauma and Addiction: The Power of CBT-Based Interventions

How Medication-Assisted Treatment (MAT) Supports Long-Term Recovery

May 8, 2025
Transformative Approaches in Addiction Recovery

Accredited Drug Treatment Centers in Langhorne PA

May 8, 2025
Finding Reliable Recovery: Your Guide to Accredited Treatment in Langhorne PA

The Importance of Dual Diagnosis Treatment in Recovery

May 8, 2025
Unlocking Long-Term Recovery with Integrated Care

How to find purpose and meaning during recovery

May 8, 2025
Rebuilding Life with Intention and Clarity

How to recognize and address early signs of relapse

May 8, 2025
Navigating the Path of Recovery: Spotting and Acting on Early Relapse Signs

The benefits of exploring nature and outdoor activities in recovery

May 7, 2025
Harnessing the Healing Power of Nature in Recovery

The importance of goal-setting in addiction recovery

May 7, 2025
Achieving Sobriety Through Structured Goals

How to Stay Committed to Recovery with Group Counseling

May 7, 2025
Building Lasting Sobriety Through Group Support

How to Support a Loved One During Ambulatory Detox

May 7, 2025
Navigating Outpatient Recovery: Essential Guide for Family Support

The importance of addressing physical health in addiction recovery

May 7, 2025
Holistic Strategies for Long-Term Sobriety and Well-Being

The impact of recovery on your relationships with family and friends

May 7, 2025
Rebuilding Bonds: How Recovery Transforms Family and Friendships

The Role of Cognitive-Behavioral Therapy in Healing from Trauma and Addiction

May 7, 2025
Harnessing Evidence-Based Techniques for Trauma and Addiction Recovery

How Ambulatory Detox Works for Patients with Substance Use Disorders

May 6, 2025
Understanding Outpatient Detox in Modern Addiction Treatment

The Impact of Social Media on Recovery Efforts

May 6, 2025
Navigating the Digital Terrain of Sobriety

Seek the Sober Life

May 6, 2025
Embracing a Substance-Free Future for Better Living

The Benefits of Family Therapy in Addiction Recovery

May 6, 2025
Family-Centered Approaches Transform Addiction Recovery

What Are Environmental Factors That Inspire Addiction?

May 6, 2025
Unveiling the External Triggers of Addiction

How to Make the Most of an Intensive Outpatient Program (IOP)

May 6, 2025
Maximizing Your Recovery Journey with an IOP

How Intensive Outpatient Intensity Structure Helps Recovery

May 6, 2025
Building a Foundation for Lasting Recovery

Where Are the Best Drug Rehab Centers

May 5, 2025
Discovering Exceptional Facilities for Addiction Recovery

Knowing the Addiction Definition Does Not Guarantee Sobriety

May 5, 2025
Unpacking the Complexity of Addiction and Its Pathways to Recovery

Ways to Be Supportive of Recovery

May 5, 2025
Building a Supportive Environment for Lasting Recovery

Are Oreos Really As Addicting As Cocaine?

May 5, 2025
Unpacking the Evidence: The Controversy Over Oreo Addictiveness

Emergencies Due to Misuse of ADHD Drugs Quadrupled in 6 Years

May 5, 2025
Surge in Emergency Cases Linked to ADHD Drug Misuse Sparks Public Health Concerns

How Cognitive-Behavioral Therapy Helps Individuals Cope with Life Stressors

May 5, 2025
Empowering Resilience Through Evidence-Based Strategies

What Does Porn Addiction Look Like

May 5, 2025
Unmasking the Hidden Signatures of Porn Dependency

Intensive Outpatient Cocaine Rehab in Newark NJ May Not Be the Best Choice

May 2, 2025
Is Outpatient Cocaine Rehab in Newark the Right Choice?

How to Utilize Cognitive-Behavioral Therapy in Everyday Life Post-Treatment

May 2, 2025
Empowering Your Mental Well-Being Beyond Therapy

What is the Process of Ambulatory Detox and Withdrawal Management?

May 2, 2025
Navigating Outpatient Detox: A Comprehensive Guide

The benefits of individualized treatment plans in recovery

May 2, 2025
Personalized Pathways to Lasting Sobriety

The connection between addiction recovery and improved mental clarity

May 2, 2025
Unlocking the Brain’s Potential: How Addiction Recovery Enhances Mental Clarity

The Benefits of Combining Traditional and Holistic Approaches in Therapy

May 2, 2025
Integrative Healing for Mental Wellness: Blending Old and New Methods

How to stay sober after leaving a treatment center

May 2, 2025
Building a Foundation for Long-Term Sobriety: Strategies After Treatment

How to create a relapse prevention plan for long-term success

May 1, 2025
Building a Strong Foundation for Lasting Recovery

The benefits of setting realistic goals for sobriety

May 1, 2025
Building a Strong Foundation: How Realistic Goals Foster Long-Term Sobriety

Turn to Help for Opioid Addiction

May 1, 2025
Finding Support in the Fight Against Opioid Crisis

How to Develop a Healthy Daily Routine in Sobriety

May 1, 2025
Building a Foundation for Lasting Sobriety Through Routine

The importance of creating meaningful connections with others

May 1, 2025
Building Bridges: Unlocking the Power of Genuine Relationships

Symptoms of Cocaine Withdrawal

May 1, 2025
Understanding the Challenges of Cocaine Disentanglement

How to stay mentally strong during recovery

May 1, 2025
Building Inner Strength to Conquer Recovery Challenges

The Difference Between Traditional Therapy and CBT for Addiction

April 30, 2025
Understanding Modern Approaches in Addiction Treatment

The benefits of journaling for self-reflection in recovery

April 30, 2025
Unlocking Inner Strength: How Journaling Fuels Self-Discovery in Recovery

The role of exercise in managing anxiety and depression in recovery

April 30, 2025
Harnessing Physical Activity to Support Mental Health During Recovery

The 5 Most Common Drug Interactions

April 30, 2025
Unveiling the Hidden Hazards in Medication Management

How to Cure a Food Addiction

April 30, 2025
Navigating the Path to Recovery from Food Addiction

How to Strengthen Coping Mechanisms in Partial Hospitalization Programs

April 30, 2025
Building Resilience: Developing Effective Coping Strategies During PHP

How to Foster Resilience During the Recovery Journey

April 30, 2025
Building Inner Strength for a Successful Recovery

Vermont Passes Good Samaritan Law to Protect Victims and Witnesses to Overdose

April 29, 2025
Vermont Implements New Laws to Combat Overdose Crisis

How to manage triggers during important events in recovery

April 29, 2025
Navigating Triggers: Strategies for Maintaining Sobriety During Life’s Key Moments

The Effectiveness of Cognitive-Behavioral Therapy for Addiction Treatment

April 29, 2025
CBT Transforms Addiction Recovery Outcomes

The Benefits of Combining Therapy and Medication in Addiction Recovery

April 29, 2025
Integrated Treatment Strategies Boost Long-Term Sobriety

3 Things to Give Up in Recovery Besides Drugs and Alcohol

April 29, 2025
Breaking Free: Essential Lifestyle Changes in Recovery

How Ambulatory Detox Supports a Transition to Long-Term Recovery Care

April 29, 2025
Bridging the Gap from Detox to Lasting Sobriety

Sober Holidays – You Can Do It

April 29, 2025
Embrace the Festive Season with Confidence and Clarity

How to Stop Social Media Addiction

April 29, 2025
Breaking Free from Digital Dependence: Strategies and Insights

How to Use Group Counseling to Learn from Others in Recovery

April 29, 2025
Harnessing the Power of Group Counseling in Achieving Sobriety

Understanding the Emotional Toll of Addiction on Family Members

April 29, 2025
The Hidden Struggles Within Families Affected by Addiction

How Family Therapy Helps Heal Generational Trauma Related to Addiction

April 29, 2025
Breaking the Cycle of Addiction Through Family Healing

How to Get Rid of Alcohol Addiction Fallout 76

April 29, 2025
Combatting Alcohol Dependency in Fallout 76: Essential Strategies for Players

Understanding the Feeling Of Gratitude in Recovery

April 29, 2025
The Transformative Power of Gratitude in Sobriety

How to navigate life transitions during recovery

April 29, 2025
Embracing Change: Strategies for Navigating Life's Transitions in Recovery

How to Stop Spending Addiction

April 29, 2025
Breaking Free: Strategies and Insights to Overcome Spending Addiction

How to deal with negative thoughts during recovery

April 29, 2025
Overcoming Mental Barriers to Support Lasting Sobriety

The Benefits of Combining PHP and IOP for Comprehensive Treatment

April 29, 2025
Maximizing Recovery: An Integrated Approach with PHP and IOP

How to Rebuild a Healthy Parent-Child Relationship After Addiction

April 29, 2025
Restoring Family Bonds: A Guide to Healing Post-Addiction Relationships

How to Choose the Right Ambulatory Detox Program for Your Needs

April 29, 2025
Finding the Right Path to Recovery: Selecting an Ambulatory Detox Program

Talking to Your Family About Your Addiction

April 29, 2025
Open Dialogue as a Path to Healing in Families

Dangerous Xanax Withdrawal Symptoms

April 29, 2025
The Hidden Dangers of Unsupervised Xanax Discontinuation

How to build resilience in addiction recovery

April 29, 2025
Strengthening the Foundation of Sobriety

What Is Dilaudid Addiction?

April 29, 2025
Unveiling the Hidden Dangers of Dilaudid Dependency

The Benefits of Short-Term Rehab Programs

April 29, 2025
Rapid Recovery Through Focused Intensity

The Opioid Epidemic and Drugs in America

April 29, 2025
A Deep Dive into America's Persistent Drug Crisis

The importance of accountability partners in recovery

April 29, 2025
Building a Foundation of Trust and Responsibility in Recovery

The Proper Detox Definition

April 29, 2025
Understanding the Myth and Science Behind Detoxification

Remembering Kurt Cobain

April 29, 2025
The Enduring Echoes of a Generation’s Voice

Comfort Eating and Recovery

April 29, 2025
Navigating the Path to Healing from Comfort and Emotional Eating

How to use visualization techniques to support sobriety

April 29, 2025
Harnessing the Power of Mind: Visualization as a Tool for Sobriety

5 Dangerous Designer Drugs

April 29, 2025
Unveiling the Hidden Dangers Behind Popular Synthetic Substances

The role of storytelling in sharing your recovery journey

April 29, 2025
Harnessing Personal Narratives to Inspire and Heal

The Benefits of Combining Cognitive-Behavioral Therapy and Group Counseling

April 29, 2025
Unlocking the Power of Combined Therapeutic Approaches

How to explore career opportunities after addiction recovery

April 29, 2025
Embracing New Beginnings: Navigating Career Paths Post-Recovery

Playing the Victim

April 29, 2025
Unmasking Manipulation and Misunderstanding in Victimhood

Pets and Rehab

April 29, 2025
Transformative Journeys of Hope: The Intersection of Pets and Rehabilitation

Pets and Rehab

April 29, 2025
Transformative Journeys of Hope: The Intersection of Pets and Rehabilitation

The Role of Professional Counseling in Addiction Treatment

April 29, 2025
Enhancing Recovery: The Critical Influence of Counseling in Addiction Treatment

The role of cognitive-behavioral therapy (CBT) in addiction treatment

April 29, 2025
Harnessing Psychological Strategies for Long-Term Sobriety

The Benefits of Family Therapy for Couples Affected by Addiction

April 29, 2025
Family Support as a Keystone in Addiction Recovery

How to use affirmations to boost confidence during treatment

April 29, 2025
Harnessing Positive Self-Talk for Treatment Success

The Benefits of Learning Conflict Resolution Skills in Family Therapy

April 29, 2025
Unlocking Family Harmony Through Conflict Resolution Education

How to Stop Video Game Addiction

April 29, 2025
Breaking Free from Virtual Chains: Strategies for Overcoming Gaming Addiction

How to Address Stigma Around Medication-Assisted Treatment

April 29, 2025
Breaking Barriers: Combating Stigma to Promote Effective Opioid Use Disorder Treatment

3 More Guidelines to Guarantee Success in Early Recovery

April 29, 2025
Beyond the Basics: Enhancing Early Recovery Success

The Connection Between Family Therapy and Stress Reduction in Recovery

April 29, 2025
Healing Together: How Family Therapy Eases Stress in Recovery

The Benefits of Therapy for Family Members of Individuals in Recovery

April 29, 2025
Healing Bonds: How Family Therapy Empowers Recovery

How to deal with triggers in addiction recovery

April 29, 2025
Navigating the Road to Sobriety: Mastering Trigger Management

The importance of ongoing therapy in long-term recovery

April 29, 2025
Sustaining Success: The Role of Continuous Support in Recovery

How Ambulatory Detox Supports Safe Recovery from Alcohol and Drug Use

April 29, 2025
Breaking Barriers to Recovery with Outpatient Detox

The Importance of Building a Strong Support Network in Outpatient Treatment

April 29, 2025
Empowering Recovery through Effective Support Networks

Get Started Today

Get in touch with an admission therapist today to embark on your path to recovery immediately.

Get Started

Contact Us Today

info@robinrecovery.com
(888) 586-7168
3616 E Main St, Whitehall, OH 43213
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.